Why would you be surprised at the moment of realization that the person on the other end of the line was actually your credit card processing representative? Well primarily because they seem to have the reputation of being very unresponsive and building no relationships with clients. They typically come in, set you up, train you a little, then turn you loose, and you never hear from them again until renewal time. Credit card processing representatives seem to disappear after closing a deal almost as if a black hole swallows them up, never to be found.
So why am I bringing this up, did I have a bad experience? Do I know others that had a bad experience? I am glad you asked that question.
It doesn’t have to be this way, there is no need for black holes to take away your right to customer service and high quality relationship with someone that is providing you a service and receiving revenue from you regularly. I am proud to say that I have no worries in this area and that when my relationship builder calls, I gladly answer and visit with him and we talk REGULARLY. So who is it that is so different, who is it that actually cares about you and your business:
Dwight Honecker and Marilyn Powell with Nationwide Payment Solutions (www.NationwidePaymentSolutions.com)

From the moment you meet Dwight or Marilyn you know you are going to be dealing with someone that truly cares about your business and wants to ensure you that you have proper service, technical support, and most importantly a relationship with your credit card processor. This is not the standard in the industry, and this is why they are so successful. Upon switching our service we received numerous calls just checking to see how everything was going. We received a call when the first statement came in to be sure we understood everything, and we regularly receive calls or emails thanking us for our business and asking how they can improve. Now that is service.
So what is Nationwide Payment Solutions? No it’s not Nationwide on your side, that is insurance.
Nationwide Payment Solutions, NPS, offers credit, debit and check card processing, electronic check acceptance (including check 21), electronic medical claims/authorizations, e-commerce solutions and electronic gift and loyalty card marketing programs (www.NationwideGiftandLoyalty.com). They also provide several special industry programs for governments, schools and universities, utility and oil companies.

One of the newest developments for Nationwide Payment Solutions is a very unique solution called MuniciPAY (www.Municipay.com). MuniciPay allows governments to offer their citizens the convenience of making payments via credit/debit cards, and prevents the municipality from absorbing the fees associated with card acceptance. Citizens can now pay car registrations, obtain fishing licenses and pay property taxes with a credit or debit card. So if you are involved with a municipality or government body, this would be an excellent introduction for Dwight and Marilyn that could potentially save the municipality quite a bit.
So what does this have to do with FASTSIGNS? Well Dwight and Marilyn have used FASTSIGNS for their exhibiting needs with a large table sign for when they showcase their business. FASTSIGNS has also produced for them labels for their processing terminals and for the binders that they use for their initial presentations and discussions with the clients. They also wanted to be able to brand their terminals, as well as be sure that customers can always reach them and know how to reach them immediately. Once again showcasing their superior customer service.
Another important factor, FASTSIGNS uses them for our processing and has saved over 20% from our previous processor when we opened our business. This may not be your result, but Dwight will be the first to tell you, if it is not a fit you won’t do business together and he is okay with that. He really wants to ask a lot of questions, learn more about your business and be sure that they can help you, or he won’t do business with you. Superior product, Superior Service, Superior People. Nationwide Payment Solutions.
If you have questions about your processing, or haven’t heard from your processing representative since you received your terminal, give Dwight and Marilyn a call today – they are truly relationship builders.
Dwight Honecker – 717-779-0039, or 717-817-3690
www.NationwidePaymentSolutions.com
If you need decals on products that you have going out the door, or possibly need to exhibit or showcase your business, we would love to have a conversation with you at FASTSIGNS.